Refund policy

Exchanging or Returning an Item?

Not quite what you needed? Not a problem. Simply send your items back within 5 days from receiving date. For more information see the details below.

Exchanges are FREE. We hope you'll fall in love the second time around, whether that means finding the right cap construction, style, or color. Choose from a large selection. Not sure what works best for you? Book a free consultation with our wig experts.

There is a 5-day return/exchange policy for all purchases from this website as long as the items are in as-new, unworn and unaltered condition. The 5-day return policy begins when your item is received from the shipping carrier, and includes weekends. Milano uses a tracking system for all items shipped.

Wigs must be shipped back to Milano within 5 days of receipt in the original packaging, with tags attached, to qualify for return/exchange.

Please log into your account, or if you checked out as a guest, click here to request a Return Merchant Authorization Number, or email cs@milanowigs.com for a return authorization. Please insert a copy of the RMA with the wig.

A customer service representative will be in contact with you once the item is received and inspected to process the return/exchange.

Processing Time

Refunds/Exchanges are processed within 3-5 business days of receiving. It can take up to 7 business days to see the credit show up on your account once the return/exchange is processed.