Exchanging or Returning an Item?
Not quite what you needed? Not a problem. Simply send your items back within 5 days from receiving date. For more information see the details below. PLEASE NOTE: Orders placed during sales and promotions may be EXCHANGE ONLY. Please review the details provided in your order confirmation email.
Exchanges are FREE. We hope you'll fall in love the second time around, whether that means finding the right cap construction, style, or color. Choose from a large selection. Not sure what works best for you? Schedule a personalized virtual wig consultation with our wig experts: www.milanowigs.com/consult
There is a 5-day return/exchange policy for all purchases from this website as long as the items are in as-new, unworn and unaltered condition. WiGrips, GripCaps and TopGrips must be in unopened original packaging. The 5-day return policy begins when your item is received from the shipping carrier, and includes weekends. Milano uses a tracking system for all items shipped. (All purchases made in a Milano Showroom are exchange only, within 5-days of purchase.)
Wigs must be shipped back to Milano within 5 days of receipt in the the original packaging, with tags attached, to qualify for return/exchange.
Please log into your account, or if you checked out as a guest, click here to request a Return Merchant Authorization Number, or email firstname.lastname@example.org for a return authorization. Please insert a copy of the RMA with the wig.
A customer service representative will be in contact with you once the item is received and inspected to process the return/exchange.
Refunds/Exchanges are processed within 3-5 business days of receiving. It can take up to 7 business days to see the credit show up on your account once the return/exchange is processed.
Shipping fees are non-refundable. Orders shipped via the free shipping option will incur a shipping fee of $15 upon refund. The shipping fee will be deducted from the refundable amount. Free Shipping is provided on paid orders. Exchanges will not incur a shipping fee. Return shipping postage is not included and wigs must be shipped back at owner's expense. We recommend using a reputable parcel service with tracking confirmation for your return. Milano Collection assumes no responsibility for any returned item lost during transit.
Any odor on your wig will render it ineligible for return or exchange, or may be subject to a $55 restocking fee. Milano Collection shall be the sole arbitrator to determine if a wig has been altered in any way from its original condition and if it is returnable. Please allow 4-5 business days for your exchange/return to be processed from the time it is received by Milano.
Once approved, your refund will be processed and automatically applied to your original method of payment. Cap size adjustment fees, custom measurement fees, adding ear pieces and wig secure method costs are not refundable.
Milano Gift Cards are non-refundable. Available balance does not expire.
Milano Collection - Returns Department 2901 Cherry Ave, Signal Hill, CA 90755
Added Cut and Color Service:
Wigs cut and/or colored by a Milano Stylist may be returned, but all charges for salon cut and color services are non-refundable. Wigs that have been cut by a non-Milano stylist, or if you request your wig to be cut by more than 1 inch of its original length, may not be returned.
Custom orders are final sale and may not be returned or exchanged. All custom sizing alterations outside of Milano standard sizing, removal of hair and/or wefts and ear-tabs, and other custom cap adjustments, are considered "custom orders", and may not be refunded, returned or exchanged.
In Stock Policy
If your item is not in stock you will be notified by phone or email within 1-2 business days of placing your order. You will have the option of choosing another in-stock wig, or waiting to receive your order. A delivery estimate will be provided. If your item is not in stock, you may choose to cancel your order any time before it has been shipped to you.