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This Shipping & Delivery Policy (“Policy”) governs the processing, shipment, delivery, and transfer of risk for all purchases made through Milano Collection (“Milano,” “we,” “our,” or “us”). By placing an order through our website, you acknowledge and agree to the terms set forth below.
Every Milano piece undergoes a comprehensive inspection and quality assurance process prior to shipment. Standard orders are generally processed within 3–5 business days following receipt of payment.
Orders that include any customization, including but not limited to salon cutting, color services, cap alterations, or other personalization services, require an additional 5–10 business days for completion.
Processing times are estimates only and are not guaranteed. During promotional events, holidays, product launches, or periods of unusually high order volume, processing times may be extended without prior notice.
Milano reserves the right to delay shipment if additional verification of payment, billing information, shipping information, or customer specifications is required.
Expedited shipping affects only the carrier's transit time after an order has been processed.
Expedited order processing, when available, may be purchased for an additional non-refundable fee. Availability is determined solely by Milano and is not guaranteed for all products or services.
Although we make every effort to maintain accurate inventory levels, product availability cannot be guaranteed.
If an item becomes unavailable after an order has been placed, Milano reserves the right to:
Customers will be notified by email or telephone whenever reasonably practicable.
Once processing has been completed, orders are shipped using the shipping method selected during checkout.
Estimated transit times begin after shipment, not after the order is placed.
International delivery estimates exclude customs processing, inspections, governmental delays, weather events, and other circumstances beyond Milano's reasonable control.
Shipping charges are calculated at checkout.
Any delivery dates or transit estimates displayed on our website, provided by customer service, or generated by a shipping carrier are estimates only.
Milano does not guarantee delivery on any specific date unless expressly stated in writing.
Carrier delays resulting from weather, natural disasters, labor disruptions, customs inspections, transportation interruptions, public emergencies, or other force majeure events shall not constitute a breach of this Policy.
Risk of loss and title to purchased products transfer to the customer upon Milano's delivery of the shipment to the designated carrier.
Milano's delivery obligations are deemed fulfilled upon the carrier's acceptance of the shipment.
Electronic proof of delivery, delivery confirmation, GPS confirmation, or any equivalent record maintained by the carrier shall constitute conclusive evidence that delivery has occurred.
Milano shall not be responsible for theft, loss, damage, or misdelivery occurring after the carrier has confirmed delivery.
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Customers are responsible for monitoring shipment progress and making appropriate arrangements for receipt of the package.
Customers are solely responsible for providing accurate shipping and contact information.
Milano is not liable for delays, losses, or additional shipping charges resulting from:
If a shipment is returned to Milano due to customer error, additional shipping charges may apply before the order is re-shipped.
International customers are solely responsible for all import duties, customs fees, VAT, GST, brokerage charges, tariffs, taxes, and any other governmental assessments imposed by the destination country.
These charges are not included in the purchase price or shipping fees unless expressly stated.
Milano has no control over customs procedures and cannot predict or reimburse these charges.
Failure to pay required customs charges may result in returned, abandoned, or destroyed shipments for which Milano shall bear no responsibility.
Once an order has been transferred to the shipping carrier, shipping performance is under the carrier's control.
While Milano will make commercially reasonable efforts to assist customers in filing carrier claims or locating delayed shipments, Milano cannot guarantee carrier resolutions or reimbursement.
Claims for packages that arrive visibly damaged should be reported to both the carrier and Milano promptly upon delivery.
Milano shall not be liable for any delay or failure to perform resulting from events beyond its reasonable control, including but not limited to acts of God, severe weather, natural disasters, pandemics, governmental actions, customs delays, transportation interruptions, cyber incidents, labor disputes, or carrier service disruptions.
Milano reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. The version published on our website at the time an order is placed shall govern that purchase unless otherwise required by applicable law.
