Processing of your Order:

We are committed to ensuring that your wig meets your specifications and our exacting quality standards.  Orders are reviewed and processed within 3 to 5 business days of receipt, or 5 to 10 business days for color services.   We will contact you to confirm your preferences, and to keep you updated regularly on the status of your order. 

We prioritize every order, but sometimes it does take a little longer to complete the finishing touches!

In Stock Policy:

If your item is not in stock you will be notified by phone or email within 1-2 business days of placing your order. You will have the option of choosing another in-stock wig, or waiting to receive your order. If your item is not in stock, you may choose to cancel your order at any time before it has been shipped.

US Standard Shipping:

Usually delivered within 4 - 10 business days from shipping.
All orders totalling $30 or more qualify for free standard shipping anywhere in the continental USA.

US Express Shipping:

Express Shipping - Usually delivered within 1 - 4 business days from shipping.

Express Shipping charges are calculated before checkout.

International Shipping:

International Standard shipping  - Usually delivered within 5 - 14 business days from shipping.
International Express shipping - Usually delivered with 2 - 5 business days from shipping.

Shipping charges are calculated before checkout.

INTERNATIONAL CUSTOMERS PLEASE NOTE:

Customer is responsible for all additional delivery costs including any duties, taxes, or additional fees that may be charged by local customs for any delivery outside of the USA.
International delivery time does not include any delays due to customs or other clearance procedures.

Delivery Confirmation:

Milano shall deliver the products to the purchaser using the shipping method selected at checkout. Once delivery confirmation (electronic or otherwise) is received from the assigned carrier, Milano is deemed to have fulfilled its obligation, and the terms of sale are deemed to be completed.