FAQs

The Dark Brown Ombre is a neutral dark brown with warm caramel ombre. While the Dark Brown Balayage is a warm dark brown with honey balayage highlights. Click here to learn more about the Dark Brown color series. 

A precut is a wig that has a general cut and may include a color service as well, that has been inspired by a Milano Wigs client. These wigs may be ordered from our Shop By Look gallery

The Medium Brown Babylight color is a medium brown shade blended with subtle honey highlights. Click here to learn all about the Medium Brown Babylight.

Yes Milano specializes in creating your dream look. Curly wigs are special ordered and may take up to 3 months to arrive. All you would have to do is email cs@mcwigs.com a photo of the curl pattern you are looking for us to create.

The Medium Brown Balayage color is a lovely shade of medium brown with honey balayage highlights. Click here to learn more about the Medium Brown Balayage color.

Yes, if you wear your wig daily we do recommend owning a minimum of two. Owning two or more wigs will increase the life span of each wig because it reduces the wear and tear of daily use. You will be able to wear multiple styles without adding extra strain to the hair as well as have a back up wig if you ever need to send one in for alterations, color or styling.

The Medium Brown Ombre color is a lovely shade of medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown Ombre color.

No, wigs can be similar in nature but can not be exactly the same. It can take four to five heads of hair to make one wig and because hair is a natural element there are variations in both texture and color. We match the hair types as closely as we can to create similar looks. 

The Medium Brown Babylight color is a medium brown with subtley blended honey highlights. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series.

No, because hair has a different genetic make-up we are unable to make the exact replica. What we can do is match similar textures and colors to achieve a very similar look. At Milano we strive to help our customers achieve the look they are going for regardless of the nature of their bio-hair. An incredible advantage of wearing wigs/toppers is that you can wear any look you want.

The Medium Brown Balayage is a medium brown with honey balayage highlights. While the Medium Brown Babylight is a medium brown with blended subtle honey highlights. Click here to learn more about the Medium Brown series.

There are a lot of variations of wavy hair and the wavy hair texture often varies from piece to piece and does have different results in the Premium Processed and Virgin European hair.

In Virgin European hair the wavy texture can look more natural because the hair has not been colored.

In Premium Processed hair the wavy texture will need to be wash and air dried to see the true wave pattern. It is best to wash the wig and air dry the wavy hair to determine the true wave pattern. Lighter Premium Process hair is not available in wavy hair textures due to the damage it may cause to the treated hair.

One of the benefits to getting the wavy hair texture is that when styled the wavy texture does hold the style longer than the straight texture. You may not need to retouch the styling as often as with the straight texture.

The Medium Brown Babylight is a medium brown with blended subtle honey highlights. While the Medium Brown Ombre is a medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown color series.

Our wigs start at $700 for short and do increase from there. The price does increase due to the hair type, desired overall length and cap construction options.

Please see our cap page for more details https://www.mcwigs.com/wig-cap-construction

The Medium Brown Ombre is a warm neutral brown with warm caramel ombre. While the Medium Brown Babylight is a medium brown with blended subtle honey highlights. Click here to learn more about the Medium Brown color series.

you should be able to reschedule your appointment with the email confirmation that you received when making the appointment. If you can't find or did not receive an email confirmation please contact cs@mcwigs.com or call customer service at 562.426.2971 and they will be able to assist you.

The Medium Brown Balayage color is a medium brown with honey balayage highlights. While the Medium Brown Ombre color is a medium neutral brown with warm caramel ombre. Click here to learn more about the Medium Brown color series.

Yes, we do offer wholesale accounts to resellers who qualify. Please inquire with an email to sales@mcwigs.com. To open a wholesale account you must be a licensed cosmetologist, or have a retail hair replacement business.

The Medium Brown Ombre is a medium neutral brown with a warm caramel ombre. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series.

Once an order is placed please allow 3-5 business days for processing time. Please add an additional week if a personalized color services or alterations is requested. 

If the item you ordered is oversold there may be a further delay in processing time. A customer service representative will reach out to you and offer other suitable options. If not options are available they will provide an estimated delivery date.

The Medium Brown Ombre color is a medium neutral brown with warm caramel ombre. While the Medium Brown Balayage is a medium brown with honey balayage highlights. Click here to learn more about the Medium Brown color series. 

Milano has a variety of options in stock but sometimes there are options that need to be made in a specific way that does make the item into a special order. Custom cap sizes, hand tied caps, changes to standard density, and lengths are configurations that may require a special order.

Once the order is processed a customer service representative will notify you of the need to place a special order. At that time the representative will advise you of any suitable in stock options that might work. If the suggestions will not work, a special order may be placed. 

Please note that special orders are not a part of the return/exchange policy. See full detail of the policy at :  https://milano-collection-wigs.myshopify.com/pages/privacy-policy

The Light Brown Babylight color is a light brown shade with blonde blended subtle highlights. Click here to learn more about the Light Brown Babylight color.

Should the item that you ordered be oversold, a customer service representative will contact you with available options that might work for you. If the options are not what you are looking for we can reserve the next available piece for you. Milano's customer service team will reach out to you with an available estimated arrival date.

The Light Brown Babylight color is a light brown shade with blonde blended subtle highlights. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the light brown color series.

The Medium Blonde color is a light warm brown shade with warm blonde highlights. Click here to learn more about the Medium Blonde color.

The Medium Blonde is a light warm brown with warm blonde highlights. While theLight Brown Babylight is a light brown with blonde blended sublte highlights. Click here to learn more about the Light Brown series.

The Medium Blonde is a light warm brown with warm blonde highlights. While the Golden Blonde color is a warm golden blonde shade. Click here to learn more about the Gold color series.

The Medium Blonde is a light warm brown with warm brown highlights. While the Platinum Blonde is a light blonde shade. Click here to learn more about the Blonde color series.

The Medium Blonde is a light warm brown with warm blonde highlights. While the Ice Blonde is a white icy blonde color. Click here to learn more about the Blonde color series.

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Ash Blonde color.

The Medium Blonde is a light warm brown with warm blonde highlights. While the Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series.

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the Blonde color series.

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Golden Blonde is a warm golden blonde. Click here to learn more about the Blonde color series.

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series.

The Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. While the Ice Blonde is a white icy blonde color. Click here to learn more about the Blonde color series.

The Golden Blonde color is a lovely shade of warm golden blonde. Click here to learn more about the Golden Blonde color.

Express Shipping speeds up the delivery time once your order is ready to ship. The 3 - 5 business day processing time applies to all orders. Any service customizations including salon services and cap size adjustments add an additional 5 - 7 business days to the processing time.

If the customer service team has any questions regarding your order they will reach out to you by phone or email. 

The Golden Blonde is a warm golden blonde color. While the Medium Blonde color is a light warm brown with warm blonde highlights. Click here to learn more about the Blonde color series.

Once your order has been placed your selected wig is inspected to ensure that it conforms to our highest quality standards. We then send it to our professional styling team to have it styled according to your order preferences. This process takes 3 - 5 business days. Cut, color and cap adjustments usually take 3 - 7 additional business days to complete. 

Accessories ordered with your wig order will ship together with your new wig. 

Tracking information is emailed once your wig has been inspected, packed and ready to ship. 

The Golden Blonde is a warm golden blonde color. While the Ash Blonde color is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

Yes, Milano Collection ships worldwide. Depending on the shipping service you select at checkout it takes anywhere from 2 - 14 business days to arrive.

Tracking information will be emailed once it is available using a reputable international courier. Shipping costs are door to door, however, any local custom duties and tax are not included in the cost of the item or the shipping charges. You will be contacted by your local courier office should there be any addition payment for taxes and duties required. 

The Golden Blonde is a warm golden blonde color. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series.

Yes you can use glues and tapes to secure your wig. The glues and tapes do cause additional wear and tear when used daily on wigs. Although we don't recommend using glues and tapes. Milano does offer a PU lining that can be installed to any wig to help protect the integrity of the wig if you prefer to use glues or tapes. Milano advises to only apply glues and tape directly on the PU area.

The Golden Blonde color is a warm golden blonde. While the Ice Blonde color is a white icy blonde. Click here to learn more about the Blonde color series.

The Silicone and Freedom lining options are great ways to secure your wig without the use of clips and combs. 

The Freedom lining takes away the additional step of wearing a WiGrip under your wig.

The Freedom lining works using the same technology as the WiGrip but is built into your wig. The Freedom secures your wig whether you are experiencing, complete, partial or no hair loss without the use of clips, combs, glues or tapes.

The Platinum Blonde color is a lovely shade of light blonde. Click here to learn more about the Platinum Blonde series.

The Platinum Blonde color is a light blonde color. While the Medium Blonde is a light warm brown with warm brown highlights. Click here to learn more about the Blonde color series.

The Platinum Blonde color is a light blonde color. While the Ash Blonde is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

The Platinum Blonde is a light blonde color. While the Golden Blonde color is a warm golden blonde color. Click here to learn more about the Blonde color series. 

The Platinum Blonde color is a light blonde color. While the Ice Blonde is a white icy blonde. Click here to learn more about the Blonde color series. 

The Ice Blonde color is a lovely shade of white icy blonde. Click here to learn more about the Ice Blonde color.

Yes, we ship worldwide.

The Ice Blonde is a white ice blonde. While the Medium Blonde is a light warm brown with warm brown highlights. Click here to learn more about the Blonde color series. 

Depending on the service selected at checkout, shipping could take between 2 to 14 business days once the order has been processed and readied for shipment.

The Ice Blonde is a white icy blonde. While the Ash Blonde color is an ash neutral blonde with light warm dimensional lowlights. Click here to learn more about the Blonde color series. 

All items shipped internationally need to be valued and insured at the invoiced dollar amount. Duties and taxes are specific to each country.

The Ice Blonde is a white icy blonde. While the Golden Blonde color is a warm golden blonde. Click here to learn more about the Blonde color series.

Shipping rates vary by weight and dimensions. The shipping rate will be calculated at checkout.

The Ice Blonde is a white icy blonde. While the Platinum Blonde is a light blonde color. Click here to learn more about the Blonde color series. https://youtu.be/xrlz4c0ML0U

The value of the exchange or repairs will be minimal if the order is only an exchange or repair. However, all orders must be valued and insured for the invoiced amount.

The Auburn color is a dark warm red shade. Click here to learn more about the Auburn color.

Yes! At checkout there is an option for expedited delivery. Overnight means that once the order is processed and all the personalizations requested are completed it will be overnighted. However, it is limited to speeding up the shipping time not the processing time.

The Copper color is a medium orange red shade. Click here to learn more about the Copper color.

Yes, we ship worldwide daily.

The Strawberry Blonde color is a lovely shade of light red with blonde undertones. Click here to learn more about the Strawberry Blonde color.

Milano Collection uses both UPS and USPS for shipping. A tracking number is always generated for secure shipping.

The Auburn color is a lovely shade of dark warm red. While the Copper is a medium orange red color. Click here to learn more about the Red color series.

Please contact customer service at cs@mcwigs.com so we can locate your order. 

The Copper color is a lovely shade of medium orange red. While the Auburn is a dark warm red color. Click here to learn more about the Red color series.

Express shipping takes 1-2 days assuming that there are no custom delays. Standard can take up to a week assuming there are no custom delays. This shipping option applies to the transit time once the order is processed and ready to go out. Processing time can vary depending on the personalizations requested atthe time of order.

The Auburn color is a dark warm red color. While the Strawberry Blonde is a light red with blonde undertones. Click here to learn more about the Red series.

Yes! We understand that this is a personal matter and we tried to make the outside box as discreet as possible. The product will arrive in a brown box labeled "Milano." The word "wig" is not listed outside the box.

The Copper color is a medium orange red color. While the Strawberry Blonde is a light red color with blonde undertones. Click here to learn more about the Red color series.

Please contact us at cs@mc@wigs.com and we will add a note to your order and have a stylist reach out to you.

The Strawberry Blonde color is a light red with blonde undertones. While the Copper color is a medium orange red shade. Click here to learn more about the Red color series.

If you would like to change your order at any time please call customer service and we will assist you.

The Strawberry Blonde is a light red with blonde undertones. While the Auburn color is a lovely shade of dark warm red. Click here to learn more about the Red color series.

A rooting service is a when a darker color is added by the roots to mimic hair regrowth. Our hair at the roots is always a bit darker than the ends. It gives the look of natural roots which makes a wig look more realistic especially if it is highlighted.

The Snow Grey color is a silver light gray shade. Click here to learn more about the Snow Grey color 

Most styles can be changed by applying water and blow drying it to the desired side.

The Champagne Grey color is a lovely medium grey with warm dimensional lowlights. Click here to learn more about the Champagne Grey color 

Milano Collection can cut bangs in any style or length. When a client requests a bang cut Milano will email the client requesting a picture of how they would like the bang cut. This assures accuracy in the style of the bang.

The Silver Smoke Grey color is a light grey with a darker rooting. Click here to learn more about the Silver Smoke Grey color 

Yes. You can do a reverse balayage with all our wigs. A reverse balayage adds a darker rooted effect to the top as well as a darker lowlighting effect going down. There are different looks and effects that a reverse balayage can achieve. We personalize all reverse balayage according to the client's inspiration picture.

The Snow Grey color is a silver light grey. While the Champagne Grey is a medium grey color with warm dimensional lowlights. Click here to learn more about the Grey color series. 

When it comes to rootings we recommend your natural hair color. This would give a natural effect and compliment your natural look.

The Snow Grey is a silver light grey color. While the Silver Smoke Grey is a light grey with darker rooting. Click here to learn more about the GREy color series.

Yes. If you have already placed your order please contact customer service at cs@mcwigs.com to facilitate this change. A picture will be requested to show how you would like it to look.

The Champagne Grey is a medium gray color with warm dimensional lowlights. While the Snow Grey is a silver light grey. Click here to learn more about the Grey color series. 

We recommend looking for a hair stylist that is experienced in wig cutting and coloring. There are many differences between hair and wigs so it is important to go to someone experiencd in wigs to avoid any unnecessary mishaps.

The Champagne Grey is a medium grey with warm dimensional lowlights. While the Silver Smoke Grey is a light grey with a darker rooting. Click here to learn more about the Grey color series.

A babylight is a soft, natural blend of highlight that mimics a child's hair or how hair would be naturally lightened by the sun.

The Silver Smoke Grey is a light grey color with a darker rooting. While the Snow Grey is a silver light grey color. Click here to learn more about the Grey color series. 

A balayage is usually more randomly placed on the hair with both thin and thicker highlights. Highlights are more uniform in width and placed more evenly on the hair.

The Silver Smoke Grey is a light grey color with a darker rooting. While the Champagne Grey is a medium grey with warm dimensional lowlights. Click here to learn more about the Grey color series.

A partial rooting adds a darker dimension only to the top area. A full rooting adds a darker dimension underneath going all the way down. A full rooting includes the whole wig while a partial rooting is only the top.

Many colors come already rooted. Please see the Milano color chart at https://www.mcwigs.com/colors . We can also personalize any rooting when requested.

All our toppers and wigs can be personalized to your desired style. Once your order is placed a customer service representative will contact you for a picture of your desired style.

Yes, but it is a custom color which will cost around $290-$400 since the entire base would need to be darkened and the highlights pulled through. Please contact customer service at cs@mcwigs.com with the desired look you are going for and a wig colorist will provide expert advise on the options available.

With the premium processed hair we offer a dark brown balayage and medium brown balayage. If you want a color personalized further you can add a color service to achieve your desired look. However, there is an added charge when adding color service.

Yes. You would need to schedule an appointment and additional charges will apply for cutting services.

We offer keratin treatments that restore the natural shine and smooth the hair cuticles. This service is non damaging. It starts at $150.

A natural rooting is usually a smudge root that is natural in technique. It mimics what your hair would look like after going to the salon. A medium brown rooting is a color that we can achieve. We can achieve any color rooting. We do require a picture of the color you are looking for so we can determine the technique and color tone to achieve your desired look.

Milano offers many personalizations to achieve your desired look. This includes cap adjustments, secure linings, color services, and cuts. We feel that the finishing touches make all the difference in giving that natural look.

When a color service is chosen for a wig order a customer service representative will email you requesting pictures of your desired color. The stylist will review the picture and any notes that are emailed. Once everything is confirmed they will begin the color services. If there needs to be any clarification the stylist will contact you prior to beginning color services.

Our stylists are trained in all wig cuts. Please choose the cut option by the product. A customer service representative will email you requesting pictures of your desired cut. Once the pictures are provided, a stylist will be assigned to your order and review the pictures and notes before cutting.

Skin top wigs & toppers are approximately 125% density, lace wigs & toppers are approximately 100% density, princess and ponytail styles are approximately 105% density.

This is Milano's Specialty - creating that unique customized look you always dreamed of! Please email cs@mcwigs.com the look you would like to achieve, and we can assist you in finding the perfect wig. We can recreate any of the looks on our Instagram and are happy to walk you through how we can achieve the look!

This is Milano's Specialty - creating that unique customized look you always dreamed of! Please email cs@mcwigs.com the look you would like to achieve, and we can assist you in finding the perfect wig. We can recreate any of the looks on our Instagram and are happy to walk you through how we can achieve the look!

Yes. We have a team of expert wig stylists. A test strand is always perforned before starting color services to make sure the hair can achieve the desired result.

Yes. Milano has a team of wig alteration specialists that can perform many wig alterations including cap adjustments Milano does not repair lace top wigs from other manufacturers.

No, the Nomi color has been discontinued. The closest color to this is the golden blond with a reverse balayage.

Adding hair involves many variables. When ventilating or adding one hair at a time it can get expensive since it is a specialized service. Hand-tied hair can range from $75-$300. Hair wefts can also be added. The price depends on the amount of wefts added, and can vary from $35 and up. A quote is always provided and approved by you before we start any services.

Personalizing your look can require multiple services. Milano has a team of trained customer service representatives that can assist you. Please email the color look you are looking for, and we can advise on the best process to achieve this look.

When adding highlights/balayage or a lightening service it is best to choose a base color that is a shade darker than your normal base. In this way once the color service is performed, the overall look will not be too light

It is recommended to add your contact info and all personalizations you would like. A customer service will read all the notes and contact you to discuss the look you are going for. All services are approved by you before starting.

It is recommended to bring your wig/topper to an experienced wig stylist. There are many nuances between hair and wigs so experience on wigs is definitely recommended to avoid any mishaps

All our skin top wigs come with a lace front. Lace fronts allow a natural, seamless edge in the front of a wig. It allows you to wear a wig styled back, down, or with a bang and still look natural. Milano lace fronts are reinforced with clear thread to avoid stretching and tearing. It does not require trimming to achieve this natural look.

With all human hair wigs, styling is required. All wigs are inspected and styled before shipping. This is part of the processing time that it takes.